Problems on Test Day? Want to challenge ETS? This is how!

Inquiries on Test Questions

After test questions have been reviewed and revised as appropriate, they are selectively administered in trial situations and assembled into tests. The tests are then reviewed according to established ETS and TOEFL program procedures to ensure that all possible versions of the test are free of cultural bias. Statistical analyses of individual questions ensure that all items provide appropriate measurement information.

Although ETS employs extensive quality control checks throughout the development of test questions and the preparation of final tests, typographical errors or flaws in questions may occasionally occur. If you suspect a problem and want to question a test item for any reason, notify the test administrator before you leave the test site.

You may also write to:

MS 42N-208, TOEFL Test Question Inquiries
Educational Testing Service
Rosedale Road
Princeton, NJ 08541-­0001, USA

Or send a fax to 1-609-683-2600 immediately after taking the test.

Please include:

·        the test name

·        the test section

·        the test date

·        the name of the center where the test was taken

·        the number of the test item being questioned, if possible

Complaints

If you have a complaint about the testing facilities or the test administrator, write within three days after the test date. Be sure to give the date of the test, the name of the test center, and the city and country in which you tested. Send it to:

TOEFL iBT Complaints
MS 16-Z, Internet-Based Testing Network Group
Educational Testing Service
Rosedale Road
Princeton, NJ 08541-6163, USA

For more, click here.

Info courtesy of ETS